Returns, Refunds & Cancellations

1. Returns & Refunds

We generally accept returns or refunds for products that arrive damaged or defective. We don't usually accept returns for change of mind or choosing the wrong product, unless required by law.

2. Report a Problem

Please contact us within 7 days of delivery, where reasonably possible.

Please include:

• Your order ID
• A short description of the problem
• Photos or videos showing the issue

3. Unboxing Video

A continuous unboxing video is compulsory for damaged or defective product claims. It should clearly show the unopened package, the opening process, and the product's condition. Claims submitted without an unboxing video may not be accepted, subject to applicable consumer-protection laws.

4. Replacement or Refund

If your damaged or defective product claim is approved, you may choose a replacement or refund, subject to applicable law. Replacements depend on stock availability. Refunds will usually be sent to your original payment method. We'll explain any return arrangements and applicable shipping costs.

5. Order Cancellation

You can request cancellation before your order ships by emailing us with your order ID. Once your order has shipped, cancellation may not be possible through our standard process. Any eligible refund will follow applicable law.

6. Refund Timeline

Once your refund is approved, we'll initiate it as required. The time it takes to reach your account depends on your bank or payment provider.

7. Other Order Issues

Received the wrong item, or is something missing? Contact us with your order ID and details. We'll review the issue and help find an appropriate solution.

8. Contact Us

Need help with an order? We're happy to hear from you. Reach out to our support team: